Terms & Conditions

Last updated: 27 July 2026

1. Introduction

These Terms & Conditions ("Terms") govern your use of the services, website, and mobile applications provided by BAYTONG SUPERMARKET ("Baytong", "we", "us"), including the Baytong Loyalty programme and app. By using our services you agree to these Terms.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to create an account or take part in the loyalty programme. You may shop with us at any age; this requirement applies only to holding an account.

3. Accounts

Registration uses your mobile phone number and a one-time verification code sent by SMS. You are responsible for keeping your PIN secure and for activity under your account. Do not share your PIN with anyone — Baytong staff will never ask you for it, by email, phone, or in person. Tell us promptly if you believe someone else has access to your account.

One account is permitted per mobile phone number. You may delete your account at any time from Settings → Delete Account in the app; see the Delete Your Account page for what this removes.

4. Loyalty points & rewards

• Points are earned only when your Baytong loyalty card is scanned on the order at the time of checkout. Purchases where no card is scanned do not earn points and cannot be credited afterwards.
• Points are earned as a percentage of the receipt total. The current earn rate is shown in the app and in store. Selected products may carry additional bonus points, indicated at the shelf or in the app.
• Points are a redemption currency only: 100 points = US$1 of redemption value. Fractional points are rounded up in your favour.
• Points have no cash value. They cannot be sold, transferred between accounts, or exchanged for cash.
• Points do not expire while your account is open. They are forfeited if you delete or we close your account.
• Points are redeemed for rewards listed in the app. Each reward shows its points cost, which is deducted from your balance when you redeem. Rewards are subject to availability and may change.
• We may correct or reverse points issued in error, and reverse points earned on a purchase that is later refunded or cancelled.
• We may change the earn rate, the rewards catalogue, or the bonus-point products at any time. Changes apply to future purchases and do not affect points already credited.

5. Vouchers & promotions

Redeeming points issues a voucher to your account. Each voucher shows its own validity period and expires on the date displayed. Expired vouchers cannot be used, extended, or reinstated, and the points spent on them are not returned.

Vouchers are single-use, tied to the account they were issued to, and not transferable. They have no cash value and no change or cash difference is given. Promotional offers — including the in-app scratch game, where available — are subject to their own stated conditions, validity periods, and availability, and may be varied or withdrawn.

6. Payments

In-app QR payments are processed by our payment provider, ABA Bank / ABA PayWay. Payment card and banking details are entered and handled by the provider, not by Baytong — we receive only a transaction reference and the amount, to confirm whether a payment succeeded. You are responsible for ensuring the payment details you enter are correct.

Refunds, returns, and exchanges for goods bought using an in-app payment follow our in-store returns policy — please bring your receipt to the store. Where a refund is due, it is normally returned to the original payment method via our payment provider. If a payment is debited but your order does not complete, contact us at hello@baytong.com with the transaction reference and we will investigate.

7. Acceptable use

You agree not to misuse the services, attempt to gain unauthorized access, or exploit the loyalty programme through fraud or automated means. We may suspend or close accounts that breach these Terms.

8. Intellectual property

The Baytong name, logo, app, and content are owned by Baytong or its licensors and may not be used without permission.

9. Disclaimers & liability

The app and the loyalty programme are provided "as is" and "as available". We do not warrant that they will be uninterrupted or error-free, or available at all times — access may be affected by maintenance, network conditions, or circumstances outside our control.

To the fullest extent permitted by law, Baytong is not liable for indirect, incidental, or consequential loss, or for loss of points or vouchers arising from your failure to keep your account secure. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the laws of the Kingdom of Cambodia, including your statutory rights as a consumer.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with a new "Last updated" date.

11. Governing law

These Terms are governed by the laws of the Kingdom of Cambodia. We hope to resolve any complaint directly — please contact us first at hello@baytong.com. Any dispute that cannot be resolved between us is subject to the exclusive jurisdiction of the courts of the Kingdom of Cambodia.

12. Contact

Questions about these Terms: hello@baytong.com · 0968878766 · St 307, Phnom Penh 120704.